Refund policy

Effective Date: September 28, 2025

At AquaLine Units by Güçlü Makina Ltd., all our gallon filling lines and related equipment are custom-built for each client. Because of the specialized and made-to-order nature of our machines, we maintain a strict but fair return and refund policy.

1. General Policy

  • All sales are considered final once a production contract is signed and initial payment is received.

  • Returns are generally not accepted for custom-made machinery.

  • Refunds are only issued under the limited conditions described below.

2. Eligible Cases for Refund

A refund or replacement may be considered if:

  • The delivered equipment does not match the technical specifications outlined in the signed contract.

  • The equipment is proven to have a manufacturing defect that cannot be repaired or replaced under warranty.

  • A cancellation is requested before production has started (administrative fees may apply).

3. Non-Refundable Cases

Refunds will not be provided if:

  • The machine was produced and delivered according to the agreed contract.

  • The client requests modifications, capacity changes, or additional features after production has started.

  • Damages occur due to shipping, mishandling, or installation by unauthorized personnel.

  • The client fails to provide accurate technical requirements during the inquiry and contract process.

4. Refund Process

  • Any refund request must be made in writing within 7 days of delivery.

  • Refunds will only be processed after a technical inspection confirms eligibility.

  • Approved refunds will be issued by bank transfer only.

  • All transfer fees and charges are the responsibility of the client.

5. Replacement & Repair

  • If possible, equipment will first be repaired or replaced under the standard 1-Year Warranty Policy.

  • In cases where repair or replacement is not possible, a partial refund may be granted (deductions for administrative and production costs will apply).

6. Contact for Refund Requests

To request a refund or discuss eligibility, please contact:

AquaLine Units by Güçlü Makina Ltd.
📧 Email: aqualineunits@gmail.com